Refund policy

Refund & Return Policy — RareVault

RareVault wants customers to be satisfied with their Pokémon trading cards, sealed booster boxes, and collectibles.

30-Day Return Window

You may request a return within 30 days of receiving your order, subject to the conditions in this policy and applicable law.

To be eligible for a return, an item generally must be unused, in its original condition, and accompanied by its original packaging and proof of purchase.

Trading Cards and Sealed Products

Because collectible trading cards and sealed products can be sensitive to handling and condition, the following conditions apply:

Sealed booster boxes, packs, and other sealed collectibles should remain unopened and in their original condition for a standard change-of-mind return.
Opened booster packs, opened boxes, and individual cards removed from sealed packaging may not qualify for a change-of-mind return.
These restrictions do not limit any rights you may have under applicable law for defective, damaged, incorrect, or misrepresented products.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect product, contact us as soon as possible at joannauble3@gmail.com.

Include your order number, a description of the problem, and clear photos of the item and packaging when available. We will review the issue and explain the available resolution.

How to Request a Return

Email joannauble3@gmail.com with your order number and reason for the return.
Wait for return authorization and instructions.
Follow the instructions provided before sending any item back.

Please do not send returns to an address until we have confirmed the correct return destination.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping unless otherwise stated or required by law. For eligible damaged, defective, or incorrect items, RareVault will determine the appropriate remedy in accordance with applicable law.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method where possible. Processing and posting times may vary depending on your payment provider or financial institution.

Non-Returnable Items

Items that have been opened, altered, damaged through customer handling, or returned without required authorization may not qualify for a change-of-mind return, subject to applicable law.